Online Services

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Customer Request Enquiry

Select Customer Service request type

Online requests are monitored during Council business hours: Mon-Fri 8.15am to 5pm (excluding public holidays).

Please note this website can not be used to report a dog attack / dog rush incident. Urgent Council or Police assistance may be required.

For all dog attack / dog rush incidents, call Council on 03 5832 9700. Council operates a 24-hour emergency service.

In a life threatening emergency, call 000.

For urgent matters, or if the issue you are reporting is a danger to yourself or the community, please call us on 03 5832 9700.

Select a Customer Service request type

Please select a Customer Service request type then click the 'Continue' button to proceed.

	Request Types	Instructions
	Animal Control . . .	For reporting barking wandering dogs, bee and wasp hives, lost animals or trespassing livestock, issues at Council's dog parks, swooping birds, animal welfare concerns or other animal-related enquiries.
	Building & Planning . . .	For complaints about current building works, concerns about pool safety or other Council Building Services enquiries.
	Council Property Assets . . .	For enquiries about shared fencing with Council property or any other Council Building Maintenance issues.
	Graffiti . . .	For reporting graffiti on Council buildings, car parks, parks, gardens, sportsgrounds, parking meters, streets, footpaths, signs, skateparks or other Council property. Council also provides assistance for graffiti to private property in certain circumstances.
	Health . . .	For enquiries about septic tanks.
	Local Laws . . .	For reporting abandoned vehicles and shopping trolleys, issues with building sites, dumped rubbish, footpath licensing, fires in open air during fire danger periods, illegal camping, long grass and unsightly land, overhanging trees, noise complaints and other general local law enquiries.
	Parking . . .	For parking enforcement issues, objections to parking infringements, issues with parking meters or to apply for a parking infringement payment plan.
	Parks/Gardens/Sportsgrounds . . .	For reporting damage or maintenance to paths and walkways, public litter bins, bollards, fences, bike racks, drinking fountains, public BBQs, irrigation sprinklers, playground equipment, grass areas, public toilets, signs, garden beds, weed control and other Council infrastructure and facility maintenance.
	Finance & Rates . . .	To notify council of a change of address, or request a reconciliation or mail-out of your rates account/notices.
	Works . . .	For reporting issues with bridge maintenance, street cleaning, drainage/gutters, footpaths, flooding, bus shelters, Council roads (including dirt roads), potholes and line markings, guardrails and posts, nature/median strips, pits, signs and traffic lights on Council roads.
	Trees . . .	For reporting council tree damage, fallen branches, watering, pest infestation or risk of injury from trees.
	Vandalism . . .	For reporting vanadlism to Council buildings, childcare centres, parks/garden/sportsground equipment, playground equipment, signage or toilet blocks.
	Waste Collection . . .	To register for abestos disposal at Cosgrove Landfill, Council's nappy and incontinence aid waste collection service or to request to upsize to your recycling (yellow lid) bin to 360L.

Please select a Customer Service request type then click the 'Continue' button to proceed.

Greater Shepparton City Council
90 Welsford Street / Locked Bag 1000,
Shepparton VIC 3632, Australia

COLLECTION NOTICE

Greater Shepparton City Council manages your personal information in accordance with its Privacy Policy and the Privacy and Data Protection Act 2014 (Vic). Your personal information is collected to communicate with you and administer your request. It is disclosed to relevant Council staff and depending on the nature of your request may be disclosed to third parties. Some requested fields are mandatory in order to process your request. For information concerning Council’s management of personal information as it relates to your specific request or to gain access to or update your personal information please contact Customer Service on 5832 9700.

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